Cloud Based Contact Centre

Customers are able to use many different communication channels to interact with their trading partners.

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Today’s contact centres must be able to accept calls and process information from all these different channels to give the best possible customer experience.

Using a cloud based service reduces your setup time and the installation costs that come with an on-premise service. Agents can work remotely or from your office with the same functionality. You will also have full real-time and historical visibility of the service levels you are delivering.

The Digital Boxes Cloud based Contact Centre can be integrated with most leading CRM and ERP systems. It delivers peace of mind whilst streamlining your business processes and boosting productivity.

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